At SHINISA, customer satisfaction is our top priority. We take great care to ensure that our organic oils and wellness products are delivered to you in perfect condition. However, if for any reason you are not completely satisfied with your purchase, we’re here to help.
🔁 Return Eligibility
You may request a return or exchange if:
- The item you received is damaged, leaked, or defective
- You received the wrong product or quantity
- The item is unopened, unused, and in its original packaging
Note: We do not accept returns for products that have been used, opened, or tampered with due to hygiene and safety reasons.
🕒 Return Window
You must initiate a return within 7 days of receiving your order. Beyond this period, unfortunately, we cannot offer a refund or exchange.
📦 How to Request a Return
Please follow these steps to request a return:
- Email us at info@shinisa.com or call us at +92 327 3344778
- Provide your Order Number, photos of the product (if damaged), and reason for return
- Our team will respond within 24–48 hours with return instructions
💸 Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed and credited to your original method of payment within 7–10 business days.
- Refunds are issued for the product amount excluding shipping charges, unless the return is due to our error.
❌ Non-Returnable Items
We cannot accept returns on:
- Used or opened bottles
- Products bought during sales or promotions
- Items returned after 7 days of delivery
🚚 Shipping for Returns
- Customers are responsible for return shipping costs, unless the return is due to an error on our part (wrong item, damaged product).
- We recommend using a trackable courier service as we are not responsible for lost returns.
🔐 Important Links
Before initiating a return, please read our:
🤝 Need Help?
We’re always here for you. For any questions, concerns, or assistance, feel free to reach out:
📞 Phone: +92 327 3344778
📧 Email: info@shinisa.com
Thank you for shopping with SHINISA – where nature meets trust.