Customer Help
Our happiness team is always here to assist.
Common Customer's queries answered
FAQs
We specialize in cold-pressed, organic oils including Apricot Oil, Apricnut Hair Oil, and other naturally sourced wellness products. All products are chemical-free and cruelty-free.
Simply browse our products, click “Add to Cart,” and proceed to checkout. You can complete your order using secure online payment methods or Cash on Delivery (COD) where available.
Our oils are made from 100% natural, cold-pressed ingredients. We are working toward USDA Organic and ECOCERT certifications to give you even more confidence in our quality.
Orders are typically delivered within 3–5 business days for most cities. Rural areas may take a little longer.
Currently, SHINISA only delivers within Pakistan. However, we are working to expand to international markets soon. Stay tuned!
All SHINISA products go through strict quality control and are free from chemicals, parabens, and artificial fragrances. We use cold-press technology to preserve nutrients.
Yes, if the product is damaged or incorrect upon delivery, you can request a return or exchange within 48 hours of receiving your order. Please contact our support team for assistance.
We accept Cash on Delivery (COD), Bank Transfer, and JazzCash/EasyPaisa. Online card payments are coming soon!
Store your oil in a cool, dry place away from direct sunlight to preserve its natural properties and extend shelf life.
You can reach us through:
Email: info@shinisa.com
Instagram DM: @shinisaofficial
WhatsApp: 923273344778
SHINISA operates from two locations in Pakistan:
📍 Main Production Address: Rehmat Abad, Barkolti Bala, Yasin, Ghizer, Gilgit-Baltistan
📍 Dispatch & Office Address: Meleneum Heights, F-11/1, Islamabad
Founder & CEO: Shamsia Baig A Bioinformatics student at FJWU with a passion for ethical wellness and entrepreneurship.
Co-Founder & Digital Head: Sardar Ali Khamosh
Production Unit:
Rehmat Abad, Barkolti Bala, Yasin – Ghizer, Gilgit-Baltistan.
Distribution & Management Office:
Millennium Heights Apartments, 17 Hilal Rd, F-11/1 Islamabad Pakistan.